Quick Start Guide

How to Send a New Request

Managing ticket priorities

Sending feedback to your designer

Ticket Statuses

Downloading your Files

Brands

User accounts

Billing and Account Management

Migration of Tickets

Feedback

Still have questions about our rewards program?

How do I get started?

How do I redeem my Deer Drops?

What can I get with Deer Drops?

How do I collect Deer Drops?

What are Deer Drops?

How to send video feedback

Do you have discount codes?

Can you create illustrations from scratch?

Can I get the layered source files?

How long does it take to design a [insert your design task]?

CSAT surveys

Canva Scope, Process and Delivery

Figma Scope, Process and Delivery

How to collaborate using Figma

How to book a call with my Creative Director?

How to write a design brief

Welcome! 🦌

How to view your tickets

How to request a revision

How to provide feedback

How to request a design

How to prioritize your design requests

How to check the status of your design requests

Use of Premium Stock Assets

Understand your billing dates

Reactivate your subscription

Your Billing Portal

Changing plans

Add a team member

Delinquent subscriptions

Do you have a referral program?

Remove a team member

What time does my designer work?

Can you come for a meeting to discuss?

Do you work on weekends/holidays?

Can I use Adobe Fonts?

How to reset my password?

Can you design in other languages?

Can you upload completed designs to our storage?

Where are your designers based?

How are you different from other design services?

What is a QA?

Can you log in to my website and get my content/wireframes/etc?

Can I speak directly to the designer?

What type of files do you work with?

Can you download images from Shutterstock, DepositPhotos, etc?

Can you log into my website and make changes for me?

Can you do animation, motion graphics, video editing?

Can you remove the background from images?

Can I request designs for my clients or other brands?

Can you do Adobe XD/Figma/Sketch?

Do you create Copy/Content?

Do you work with other third-party design apps (e.g.: Canva)?

Do you do Printing?

Do you design Presentation Slides? (PowerPoint/Keynote)

Can you build the websites (or use Elementor/Divi/Webflow/etc)?

Do you do HTML/Builder/WordPress/code?

Do you design websites/landing pages?

Do you design logos?

What kinds of designs can I request?

What if my designer gets sick or takes a day off?

What if my designer is good with print but not with digital?

How do I add designers to my team?

Are the designers available in my time zone?

Do I work with multiple designers or always the same one?

Can my design team keep consistency with many clients and brands?

Can I change my designer if I don't like their style?

Can I choose my designer?

Can I edit the designs myself?

How do you make sure I will like the designs?

I have an urgent request. How fast can you deliver it?

I need more designs done at the same time. Can I get more designers?

How long does it take to design a website/landing page?

How many designs can I get done per month?

Can I submit multiple requests at a time or only one by one?

How many hours will my designer work for me?

How many tasks/requests can be done at the same time?

When can I expect to receive my first draft?

What's the average turnaround for requests and revisions?

Can I get the source files (Photoshop, Illustrator, InDesign)?

Who owns the designs?

Am I tied to a contract or a long-term commitment?

Are there any limits or restrictions?

Is it really unlimited?

What's included in my account?

View closed tickets

Is VAT/Tax included in the pricing?

How do I get invoices?

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Requests and revisions

You can send in your designs requests in two ways: Via our website or Via email.  1) Via website - Log in on deerdesigner.com - Click on 'Send a Design Request' - Click on 'Submit a support ticket' - Fill in the form  OR  2) Via email - Send an email to requests@deerdesigner.com describing your design request   - Describe your design request - Upload any assets (fonts, images, logos, etc)  Check this article to see all you need in a design request

How do I create a design request?

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How can we help?

How do I create a design request?