Your design team

What time does my designer work?

Each of our designers has a "buddy". So whenever they take a day off or have an  emergency, their buddy will pick up from where they left off.

What if my designer gets sick or takes a day off?

It's impossible to get one designer that's awesome with digital, print,  illustrations and branding. Most designers are really great at a few things  (e.g.: web design) whereas others are the best fit for print or branding work.   That's why each of our designers works in Squads, which are groups of 12  designers that share different skills. So, for instance, if your main design  requests are Web Design related and one day you need a logo for a client, your  designer will get someone in their Squad that i

What if my designer is good with print but not with digital?

Glad to hear your business is growing, congrats! To add (or remove) designers,  just send an email tohelp@deerdesigner.com  and  we'll do it for you.  Most of our clients are web/marketing and growth hacking agencies that  require a great amount of design done at the same time. Some of them even have  around 8 of our designers working for them. We group those designers in squads  and they'll work together on your requests so they all know your brands,  clients, guidelines and preferences.

How do I add designers to my team?

Our whole team work full-time and remotely, but with a flexible working  schedule. Since our clients are all over the world, we work with 1-business day  rounds for requests and revisions, so different time zones are never an issue  as every client gets replies and design updates within 1 working day (depending  on their subscription plan).  There isn't a set time for replies/delivery, but as long as there's a request  in your design queue you'll get daily updates, even if the designs are not  completed y

Are the designers available in my time zone?

Do I work with multiple designers or always the same one?

Whenever you send in brand guidelines for a new brand or client, your design  team will save it in a dedicated folder and also add it to your profile.  Whether it's for your clients or yourself, your designer will always follow  your guides and preferences. And whenever they take a day off, whoever's  picking up in their place will know exactly where to look for and what to do.  We also have processes in place to keep everything consistent across multiple  designs, and each squad of designers has a Team L

Can my design team keep consistency with many clients and brands?

Can I change my designer if I don't like their style?

I'm sure if you wanted to go through the hassle of selecting a designer, you  wouldn't be here now 😊  Our processes were created in a way so you don't have to waste time going  through hundreds of portfolios, personality tests, HR assessments, etc. When  you sign up, we match you with a designer according to the information you send  us on your onboarding. We have a very intense internal matching process to  avoid time-wasting and making things easier for our clients. We've done it for  hundreds of clien

Can I choose my designer?

Absolutely! As you grow and need more design work done at the same time, you  can add more designers to your account. We are built for scale!  Most of our clients are web/marketing and growth hacking agencies that  require a great amount of design done at the same time. Some of them have  around 8 of our designers working for them.   We group those designers in squads and they'll work together on your requests  so they all know your brands, clients, guidelines and preferences.  To add extra designers to y

I need more designs done at the same time. Can I get more designers?

Your designer works with a few other clients too. We try to keep our designer  network growing in parallel to our customer network. Each designer has a  limited amount of clients they work with in order to give the best response  time to every one of them.   We always makes sure they will never find themselves overwhelmed with too  many clients. As long as you have design requests in your queue, your designer  will work on them every single working day.

How can we help?